Forward Deployed Engineer

About the Role

We are seeking an exceptional Forward Deployed Engineer to serve as the bridge between our platform capabilities and customer success. In this dynamic role, you will rapidly build bespoke integrations, custom connectors, and tailored applications that solve real business problems for our clients. You will work at pace, translating customer requirements into production-ready code whilst maintaining the highest standards of quality and reliability.

This is not a typical engineering role — you will be the technical face of our company, working directly with customers to understand their needs and delivering solutions that delight.

About Us

We are building the next generation of AI-powered automation and orchestration tools. Our platform enables businesses to connect their systems, automate workflows, and leverage artificial intelligence to transform how they operate. We pride ourselves on technical excellence, rapid delivery, and creating genuine value for our customers.

What is a Forward Deployed Engineer?

Forward Deployed Engineers (FDEs) are a special breed of software engineer. You combine deep technical expertise with exceptional communication skills and a bias for action. You thrive in ambiguity, enjoy variety in your work, and take immense satisfaction from seeing your code solve real problems for real people.

You are equal parts:

Software engineer building production systems
Solutions architect designing integrations
Technical consultant understanding customer needs
Product thinker identifying opportunities

Responsibilities

Customer-Facing Development

Work directly with customers to understand their technical requirements and business objectives
Rapidly prototype and deliver custom integrations connecting third-party services to our platform
Build connectors that enable data flow between disparate systems
Translate complex business logic into clean, maintainable code
Conduct technical discovery sessions and solution design workshops

Integration Development

Design and implement robust API integrations with external services
Build reusable connector patterns that can be leveraged across multiple customers
Handle authentication flows, rate limiting, error handling, and data transformation
Work with diverse APIs — REST, GraphQL, webhooks, and real-time protocols
Create comprehensive documentation for custom implementations

Rapid Delivery

Operate with urgency whilst maintaining code quality
Manage multiple concurrent projects across different customers
Make pragmatic technical decisions that balance speed with sustainability
Ship iteratively, gathering feedback and refining solutions
Troubleshoot and resolve integration issues in production environments

Platform Contribution

Identify patterns from customer work that could become platform features
Contribute reusable components back to the core engineering team
Provide feedback on platform capabilities based on real-world usage
Help shape the roadmap based on customer needs and market opportunities

Technical Excellence

Write clean, well-tested, production-quality code
Follow security best practices when handling customer data and credentials
Implement proper logging, monitoring, and alerting for custom solutions
Maintain documentation and knowledge bases for customer implementations

Requirements

Essential Experience

5+ years of professional software engineering experience
3+ years building integrations, connectors, or working with third-party APIs
Strong proficiency in TypeScript and Node.js
Experience consuming and building RESTful APIs
Comfortable reading API documentation and working with unfamiliar services
Experience with authentication protocols (OAuth 2.0, API keys, JWT)
Solid understanding of asynchronous programming patterns
Excellent written and verbal communication skills

Technical Skills

Experience with HTTP clients and handling network edge cases
Understanding of webhooks and event-driven integration patterns
Familiarity with data transformation and mapping between schemas
Experience with error handling, retry logic, and graceful degradation
Knowledge of rate limiting strategies and API best practices
Comfort with debugging and troubleshooting integration issues
Experience with version control (Git) and collaborative development workflows

Soft Skills

Customer Empathy — Ability to understand and translate business requirements
Communication — Clear, professional interaction with technical and non-technical stakeholders
Autonomy — Comfortable working independently with minimal supervision
Adaptability — Thrives with variety and can context-switch effectively
Problem Solving — Creative approach to working around limitations and constraints
Urgency — Bias for action and delivering value quickly

Preferred Experience

Experience in a customer-facing technical role (solutions engineering, professional services, technical consulting)
Familiarity with SaaS platforms and B2B software environments
Experience with AI/ML APIs and large language model integrations
Understanding of workflow automation and orchestration concepts
Background in fintech, enterprise software, or similar domains
Experience with cloud services (AWS, GCP, or Azure)

What We Value

Builders — You love creating things and seeing them used in the real world
Speed with Quality — You can move fast without cutting corners that matter
Customer Obsession — You genuinely care about solving customer problems
Pragmatism — You make sensible trade-offs and know when "good enough" is appropriate
Curiosity — You enjoy learning new APIs, services, and domains
Ownership — You see things through from start to finish
Resilience — You stay calm under pressure and adapt when plans change

A Typical Week Might Include

Monday: Discovery call with a new customer to understand their CRM integration requirements
Tuesday: Building an authentication flow for a financial services API
Wednesday: Debugging a webhook delivery issue in production for an existing customer
Thursday: Shipping a data sync connector and walking the customer through testing
Friday: Documentation, code review, and contributing a reusable utility back to the platform

No two weeks are the same — and that's precisely the appeal.

Our Tech Environment

Languages: TypeScript, Node.js
Integration Patterns: REST, webhooks, real-time protocols
Databases: Relational and document stores as needed
Infrastructure: Cloud-native, containerised deployments
AI/ML: Integration with leading AI service providers
Testing: Automated testing for reliability
Tooling: Modern development environment with CI/CD

Equal Opportunity

We are committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.