Proactive AI for Customer Support
A Slack AI Employee that triages tickets, drafts grounded replies, and escalates the issues that need a human — before SLAs slip.
A Slack AI Employee that triages tickets, drafts grounded replies, and escalates the issues that need a human — before SLAs slip.
2 threads in #support look like P1 — a GDPR data request and a checkout outage. Summaries and suggested replies drafted, and I've opened Zendesk tickets. Want me to escalate the outage to on-call?
@Zenning yes escalate the outage and send the GDPR reply
What proactive AI does for support in Slack
Triage, resolve, and escalate — without leaving the conversation.
The export button is throwing a 500 again 😞
Logged as a bug (high priority), tagged "exports", and linked to the 2 related reports from this week. Ticket SUP-4821 created and routed to the platform team.
Proactive ticket triage
Zenning watches your support channels, classifies every incoming message by type and urgency, dedupes against existing tickets, and turns each one into a tracked ticket — no forms, no manual sorting.
From wait-and-see to fix-before-it-breaks
Zenning brings structure to how your team receives, routes, and resolves requests — all inside Slack.
Captures every request
Turns any Slack message into a tracked, tagged ticket — no extra tool for customers to learn.
Scores urgency
Reads sentiment and context to prioritise and route each issue to the right team.
Escalates with context
Hands off the hard cases to humans with a full summary, history, and suggested reply.
AI Employees for Customer Support
Autonomous AI Employees that resolve and route support work, with a shared AI workspace for your team.
AI Workspaces
A shared control center for support ops. Search tickets, pull customer history, and draft replies grounded in your knowledge base — all connected to your live systems.
@Zenning summarise the open tickets for Globex and draft a status update
4 open tickets (1 P1). Drafted a customer-ready status update with ETAs — review in thread before I send.
AI Employees
AI Employees triage incoming requests, draft grounded responses, create tickets, and escalate the issues that need a human — automatically, on your rules and approvals.
@Zenning triage new messages in #support and create tickets for the bugs
Triaged 12 messages — 3 bugs ticketed in Zendesk, 2 flagged urgent, and the rest answered from the KB. Summary posted.
Connected to your support stack
Zenning works across the tools your support team already uses.
What our customers say
Lopay
“Zenning connects directly to our Snowflake data warehouse, so I can ask questions in plain language instead of writing complex SQL. More importantly, the wider team can get answers themselves without relying on my data team, which saves a significant amount of time.”
Steve Callery
Chief Data Officer
Lopay
“Zenning AI replaces the manual work in card dispute management. It collects evidence, prepares reports, and submits disputes to card networks, while integrating directly with Stripe and Slack so everything runs in a single workflow.”
Ben Mach
Head of Payment Risk
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