Proactive AI for Customer Support
A Slack AI Employee that triages tickets, drafts grounded replies, and escalates the issues that need a human — before SLAs slip.
From wait-and-see to fix-before-it-breaks
Zenning brings structure to how your team receives, routes, and resolves requests — all inside Slack.
- Requests scattered across channels and DMs
- Urgent threads noticed after the SLA slips
- Hard cases handed over without the history
- Every message turned into a tracked, tagged ticket
- Urgency and sentiment scored on every request
- Escalations with a full summary and suggested reply
What lands on your desk
AI Employees triage incoming requests, draft grounded responses, create tickets, and escalate the issues that need a human — automatically, on your rules and approvals.
How AI Employees work#support · 2 related reports
Export button throwing a 500 again
Logged as a high-priority bug, tagged “exports” and routed to the platform team.
SSO setup doc · 3 resolved tickets
Answer the SSO setup question
Draft grounded in your docs, with the SAML config steps and sources.
Jira · BUG-2210
Bug filed from the #support thread
Conversation summary, repro steps, affected customer and severity attached.
What proactive AI does for support in Slack
Triage, resolve, and escalate — without leaving the conversation.
Proactive ticket triage
Zenning watches your support channels, classifies every incoming message by type and urgency, dedupes against existing tickets, and turns each one into a tracked ticket — no forms, no manual sorting.
Urgency & sentiment escalation
Using sentiment and urgency signals, Zenning auto-escalates the threads that need a human now — posting a structured handoff with the conversation summary, customer tier, and suggested priority.
Drafted, grounded replies
Zenning drafts responses grounded in your knowledge base, docs, and past tickets — with sources — so agents reply in seconds and answers stay accurate.
Handoffs to your helpdesk
When a thread needs your ticketing system, Zenning creates the Zendesk or Jira issue with full context, sentiment, and a suggested priority — so nothing is lost in the handoff.
Weekly support digests
Zenning posts scheduled digests — ticket volume, top issues, SLA performance, and CSAT trends — so leads see what's moving without pulling a single report.
Connected to your support stack
Zenning works across the tools your support team already uses.
Give your support team a head start
Connect your support tools in a few minutes. Zenning prepares your first triage straight away.