Customer Support
Resolve customer issues while AI handles the busywork. Support teams use Zenning to answer questions, resolve tickets, and update systems up to 10x faster, without sacrificing quality.
What are the main features of our ticket escalation process for 2024?
Our 2024 ticket escalation process ensures timely issue resolution with several enhancements:
- SLA-Based Prioritisation: Automatic escalation based on customer tier and SLA requirements...
- Smart Routing: AI routes complex issues to specialist teams with relevant context...
- Integrated Knowledge: Suggested resolutions from our knowledge base appear automatically...
Focus on the tickets that matter most
Use Zenning to automatically categorise, prioritise, and route incoming support tickets based on urgency, customer context, and historical data. Your team sees what needs attention first, while routine requests are handled or prepared for response, without manual sorting.
Focus on the tickets that matter most
Use Zenning to automatically categorise, prioritise, and route incoming support tickets based on urgency, customer context, and historical data. Your team sees what needs attention first, while routine requests are handled or prepared for response, without manual sorting.
Resolve issues faster without sacrificing quality
Use Zenning to draft accurate responses, surface relevant knowledge from your documentation, and suggest actions for each ticket. Your team reviews and sends replies in one click, while AI Employees handle routine questions end-to-end. The result: reduced response times and higher customer satisfaction.
Work seamlessly across your existing support tools
Zenning connects to your support stack (Zendesk, Intercom, Freshdesk, and more) to update tickets, log interactions, surface customer history, and sync data in real time. Your support team spends less time switching tools and more time supporting customers.
Freshdesk
Connected
Zendesk
Connected
Intercom
Connected
HubSpot
Connected
Marketing
AI Chat and Employees
Your support team works with AI in a shared workspace. Collaborating in real time to triage tickets, resolve issues, and turn every social media connected support tool.
Support AI Workspaces
A single AI workspace for your support team. Collaborative control center for triage, resolution, and escalation. Give your support team a shared space to understand customer context, draft responses, and coordinate actions together, all connected to your live support tools and systems.
Summarise open high-priority tickets and suggest next actions.
Support AI Employees
AI Employees don't just respond, they execute. They autonomously triage incoming tickets, draft accurate replies, surface relevant knowledge from your documentation, check account status, and escalate urgent issues—based on your rules, with approvals when required.
Resolve common billing questions and escalate anything urgent.
What our customers say
Real results from teams using Zenning
"Zenning connects directly to our Snowflake data warehouse, so I can ask questions in plain language instead of writing complex SQL. More importantly, the wider team can get answers themselves without relying on my data team, which saves a significant amount of time."
Book A Demo
Speak with an expert to explore the use cases and
benefits of AI