Zenning for Intercom
Zenning can draft replies to customers, flag conversations at risk and summarise a conversation.
Draft replies and flag escalations
What Zenning can do
- Spot repeat questions
- Prep an internal note
- Brief you on customers
Try asking
Respond to customer inquiries on Intercom, using knowledge from Notion and Metabase.
What it does in Intercom
- When a VIP escalation arrives in IntercomReview the playbook in Notion, verify billing in Stripe, and alert the account owner in Slack
- When product usage falls in MixpanelCheck renewal risk in Salesforce, draft a save plan in Notion, and reply to the customer in Intercom
- When users report a bug in IntercomCapture reproduction steps, open a Linear issue, link the GitHub PR, and confirm the fix in Intercom
Actions and triggers
Every action Zenning can take in Intercom, and the events that can start a workflow.
35 triggers
- Admin Started Conversation
- Company Created
- Company Deleted
- Company Updated
- Contact Archived
- Contact Attached To Conversation
- Contact Created
- Contact Deleted
- Contact Removed From Conversation
- Contact Signed Up
- Contact Tagged
- Contact Unarchived
- Contact Untagged
- Contact Updated
- Contacts Merged
- Conversation Assigned
- Conversation Closed
- Conversation Priority Changed
- Conversation Reopened
- Conversation Snoozed
- Conversation Tagged
- Conversation Unsnoozed
- CSAT Rating Left
- Custom Event Tracked
- Email Added To Contact
- Internal Note Added
- New Conversation Started
- New Reply From User
- Teammate Replied
- Ticket Assigned To Team
- Ticket Assigned To Teammate
- Ticket Attribute Updated
- Ticket Created
- Ticket State Updated
- Zenning Mentioned in Note
61 actions
- Add internal note to conversation
- Count conversations
- Create article
- Create contact
- Create content import source
- Create data attribute
- Create tag
- Create ticket
- Delete article
- Delete external page
- Export workflow
- Fetch article
- Get company
- Get contact
- Get conversation attachment
- Get conversation messages
- Get conversation tags
- Get conversation tracking status
- Get external page
- Get segment
- Get team
- Get ticket
- List admins
- List articles
- List companies
- List contact segments
- List contacts
- List content import sources
- List conversation routings
- List conversations
- List data attributes
- List external pages
- List segments
- List tags
- List teams
- List ticket types
- List tickets
- Publish article
- Reply to conversation as admin
- Search all conversations
- Search articles
- Search contacts
- Search contacts text
- Search conversations text
- Start new conversation
- Tag conversation
- Tag ticket
- Track outbound conversation
- Unpublish article
- Untag conversation
- Untag ticket
- Untrack conversation
- Update article
- Update company custom attributes
- Update contact custom attributes
- Update content import source
- Update conversation custom attributes
- Update conversation tracking
- Update data attribute
- Update ticket attributes
- Upsert external page
Works well with Intercom
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