Trustpilot
Monitor and respond to customer reviews, track sentiment, and manage your brand reputation on Trustpilot.
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What teams automate with Trustpilot
7 realistic workflows that combine Trustpilot with your other apps.
- Marketing
Each morning scan Trustpilot for new reviews, summarise sentiment in Notion, and share highlights with marketing in Slack.
- Support
When a negative Trustpilot review mentions billing, pull the account from Salesforce, draft a response in Gmail, and log the case in Intercom.
- Customer Success
When Trustpilot scores drop for an enterprise account, review health in Salesforce, draft a save plan in Notion, and alert the CSM in Slack.
- Product
Weekly group recurring Trustpilot themes, create improvement tickets in Linear, and recap priorities in Slack.
- Sales
Before renewals, attach recent Trustpilot quotes to Salesforce opportunities and brief the AE in Slack.
- Ops
Each Friday export Trustpilot trends into Google Sheets, compare against Mixpanel NPS, and post actions in Slack.
- RevOps
Sync Trustpilot ratings into Salesforce account fields and flag accounts below threshold in the RevOps Slack channel.
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