Zenning for Freshdesk
Zenning can draft ticket replies, flag SLA breaches and summarise a ticket.
Freshdesk · 231 actionsDraft replies and watch SLAs
What Zenning can do
- Spot rising ticket volume
- Prep a private note
- Highlight low CSAT scores
What it does in Freshdesk
- Ask Zenning toTrack agent workload
- Ask Zenning toGroup tickets by cause
- Ask Zenning toDigest the day's tickets
Actions
Every action Zenning can take in Freshdesk.
231 actions
- Autocomplete agents
- Autocomplete companies
- Autocomplete contacts
- Bulk create agents
- Bulk create canned responses
- Bulk delete tickets
- Bulk unwatch tickets
- Bulk update tickets
- Bulk watch tickets
- Cancel company import
- Cancel contact import
- Clone ticket form
- Count custom object records
- Create admin group
- Create agent
- Create automation rule
- Create canned response
- Create canned response folder
- Create company
- Create company field
- Create contact
- Create contact field
- Create custom object record
- Create discussion comment
- Create email mailbox
- Create forum
- Create forum category
- Create group
- Create outbound email ticket
- Create private ticket note
- Create public ticket note
- Create satisfaction rating
- Create service task
- Create skill
- Create SLA policy
- Create solution article
- Create solution category
- Create solution category translation
- Create solution folder
- Create thread
- Create thread message
- Create ticket
- Create ticket field
- Create ticket field section
- Create ticket form
- Create time entry
- Create topic
- Delete admin group
- Delete agent
- Delete automation rule
- Delete company
- Delete company field
- Delete contact
- Delete contact field
- Delete conversation
- Delete custom object record
- Delete discussion comment
- Delete email mailbox
- Delete forum
- Delete forum category
- Delete group
- Delete service task
- Delete skill
- Delete solution article
- Delete solution category
- Delete solution folder
- Delete thread
- Delete thread message
- Delete ticket
- Delete ticket attachment
- Delete ticket field
- Delete ticket field section
- Delete ticket form
- Delete ticket form field
- Delete time entry
- Delete topic
- Export account data
- Export companies
- Export contacts
- Follow forum
- Follow topic
- Forward ticket
- Generate thread message quote
- Get account
- Get admin group
- Get admin ticket field
- Get agent
- Get agent availability
- Get automation rule
- Get business hours
- Get canned response
- Get canned response folder
- Get companies export
- Get company
- Get company field
- Get company import
- Get contact
- Get contact field
- Get contact import
- Get contacts export
- Get current agent
- Get custom object record
- Get custom object schema
- Get email config
- Get email mailbox
- Get forum
- Get forum category
- Get forum follow status
- Get group
- Get helpdesk settings
- Get job
- Get outbound message
- Get prime association
- Get product
- Get role
- Get service task
- Get skill
- Get solution article
- Get solution category
- Get solution folder
- Get thread
- Get thread message
- Get ticket
- Get ticket field section
- Get ticket form
- Get ticket form field
- Get topic
- Get topic follow status
- Hard delete contact
- List admin group agents
- List admin groups
- List admin ticket fields
- List agent availability
- List agents
- List associated tickets
- List automation rules
- List business hours
- List canned response folders
- List category folders
- List category forums
- List companies
- List company fields
- List company imports
- List contact fields
- List contact imports
- List contacts
- List custom object records
- List custom object schemas
- List email configs
- List email mailboxes
- List folder articles
- List folder canned responses
- List followed topics
- List forum categories
- List forum topics
- List groups
- List legacy surveys
- List new CSAT survey responses
- List new CSAT surveys
- List participated topics
- List products
- List roles
- List satisfaction ratings
- List scenario automations
- List skills
- List SLA policies
- List solution categories
- List subfolders
- List ticket conversations
- List ticket field sections
- List ticket fields
- List ticket forms
- List ticket satisfaction ratings
- List ticket time entries
- List ticket watchers
- List tickets
- List time entries
- List topic comments
- Make agent
- Merge contacts
- Merge tickets
- Publish contact activity
- Reply to forward
- Reply to ticket
- Restore contact
- Restore ticket
- Search companies
- Search contacts
- Search solution articles
- Search tickets
- Send contact invite
- Send outbound message
- Submit new CSAT survey response
- Toggle time entry timer
- Unfollow forum
- Unfollow topic
- Unwatch ticket
- Update admin group
- Update admin group agents
- Update agent
- Update agent availability
- Update automation rule
- Update canned response
- Update canned response folder
- Update company
- Update company field
- Update contact
- Update contact field
- Update conversation
- Update custom object record
- Update discussion comment
- Update email mailbox
- Update forum
- Update forum category
- Update group
- Update service task
- Update skill
- Update SLA policy
- Update solution article
- Update solution category
- Update solution folder
- Update thread
- Update thread message
- Update ticket
- Update ticket field
- Update ticket field section
- Update ticket form
- Update ticket form field
- Update time entry
- Update topic
- Watch ticket
Works well with Freshdesk
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