Phone

Place outbound phone calls from a verified business number with AI-driven scripts and call summaries.

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Get Call Status
Check the status of an ongoing or completed phone call. Returns detailed information about: - Call status (queued, ringing, in-progress, completed, failed, etc.) - Duration and timing - Recording availability - Basic transcript if available Use this to: - Monitor ongoing calls - Check if a call completed successfully - Verify call details before requesting transcript
Get Call Transcript
Retrieve the full transcript of a completed phone call. Returns: - Complete conversation transcript - Speaker labels (agent vs user) - Timestamps for each message Use this to: - Review what was discussed on the call - Extract information gathered during the call - Verify task completion - Share call details with the user Note: Transcripts are only available for completed calls. Check call status first if unsure.
Make Outbound Call
Initiate an outbound phone call and WAIT for it to complete with full transcript. This tool will: 1. Place the call via Bland AI 2. Wait for the conversation to finish (up to 30 minutes) 3. Wait for transcript processing (up to 5 minutes) 4. Return the complete conversation transcript and summary Use this tool when you need to: - Book appointments or reservations by calling a business - Make inquiries about products, services, or information - Confirm details or verify information over the phone - Request callbacks or schedule meetings - Gather quotes or pricing information - Complete any task that requires a phone conversation Important: - This tool WAITS for the call to complete before returning - Expect 1-30 minute execution time depending on call length - Provide a clear, detailed task description - Include any relevant context (recipient name, reference numbers, etc.) - Phone numbers must be in E.164 format (+country code + number) - You will receive the complete transcript when the tool returns
Stop Call
Stop an active phone call immediately. Use this when: - The call objective has been achieved early - The call is going in the wrong direction - An emergency requires ending the call - The user requests to stop the call Warning: This will immediately end the call. The transcript up to this point will still be available.

Example use cases

What teams automate with Phone

7 realistic workflows that combine Phone with your other apps.

Sales
After a demo no-show, place an outbound phone call, update the opportunity in Salesforce, and share next steps with the AE in Slack.
Support
When a P1 ticket needs verbal confirmation, call the customer, pull diagnostics from Sentry, and close the loop in Intercom.
Customer Success
When NPS detractors opt in for a call, dial out, review their journey in Mixpanel and Notion, and file commitments in Salesforce.
Finance
When large invoices age past terms, call the AP contact, confirm arrangements in Xero, and alert finance leadership in Slack.
Legal
When a counterparty stalls on signature, call their counsel, check DocuSign status, and summarise blockers in Notion for internal review.
RevOps
When data stewards need clarification on duplicate accounts, call the account owner, fix records in Salesforce, and publish the cleanup report in Google Sheets.
Product
When power users volunteer for interviews, call them to capture feedback, log insights in Notion, and create follow-up tasks in Linear.

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