Proactive AI for e-commerce
Zenning keeps an eye on your store, ads and support queue, then prepares the catalog updates, replies and reports your team needs — in Slack, before anyone asks.
Store work arrives in pieces
Zenning puts the pieces back together — across your store, ads, payments and support.
- Orders, tickets and ad dashboards in separate tabs
- Stock-outs noticed after customers do
- The same order-status answer typed again and again
- One morning brief across store, ads and support
- Low stock and failed payments flagged early
- Replies drafted from each order’s real status
What lands on your desk
AI Employees keep the catalog current, answer customers from real order data and watch your ad spend — on your rules and approvals.
How AI Employees workShopify · 12 new products
Spring collection, ready to publish
Descriptions, tags and collection placement drafted in your brand voice.
Stripe · 2 disputes
Chargeback evidence prepared
Order, delivery and customer history attached as draft evidence. Nothing is submitted until you approve.
Trustpilot · 5 new reviews
Review replies drafted
Thank-you notes for the happy customers, and a fix offered on the late delivery.
What proactive AI does for e-commerce
Catalog, customer support, marketing and operations — handled in Slack, on your approvals.
Catalog upkeep
Zenning creates and updates products, collections, discounts and images in Shopify from a message in Slack, and drafts product copy in your brand voice.
Order-aware support
Replies in Intercom or Freshdesk drafted from each customer’s real order and payment status, with the conversations that need a person escalated.
Paid media watch
Spend and ROAS reviewed across Meta, TikTok and Google Ads on your schedule, with the worst performers flagged and budget moves proposed for your approval.
Payments and disputes
Failed payments, refunds and chargebacks surfaced from Stripe, with dispute evidence drafted and submitted only when you approve.
Reviews and reputation
New Trustpilot reviews summarised and replies drafted, so every customer hears back and your TrustScore stays in view.
Connected to your store
Zenning works across the tools e-commerce teams already use.
Give Monday morning back to your e-commerce team
Connect your store in a few minutes. Zenning prepares your first brief straight away.